Your Privacy at RE LUMI
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Yes — like most online stores, RE LUMI Beauty uses a few trusted tools to make your shopping experience smoother and more personal.
We use Klaviyo for email updates, Meta Pixel, Google Analytics, and TikTok Ads for ad and traffic insights — and may use Pinterest Ads or similar tools in the future.
These services only collect limited, anonymized data necessary for analytics and marketing optimization. We never sell or share your personal data with unrelated parties.RE LUMI does not knowingly collect or store personal data from children under 13 (or 16 in the EU). If this ever happens by mistake, we will remove it immediately.
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We use privacy-safe tracking tools like Meta Pixel, Google Analytics, and TikTok Ads — and sometimes server-side tools like Meta Conversions API to improve website performance and show relevant ads to people who have shown interest in our products.
This helps us understand what content people enjoy, reduce spam ads, and offer a better shopping experience.
You’re always in control — you can opt out of personalized ads by adjusting your browser settings, visiting your Your Privacy Choices link in our footer, or using tools like https://optout.aboutads.info.
You can also adjust ad settings from Meta here: https://www.facebook.com/adpreferences/ad_settings
We never sell your personal information.
Order & Payment
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Once your order is placed, we are unable to make changes or cancellations.
Please review your order carefully before completing your purchase.
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We accept Visa, MasterCard, American Express, and PayPal.
All payments are securely processed.
Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
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We’re delighted to announce free domestic shipping on all orders over $60—just check your cart to see if you’ve hit the threshold! 🌟
And no matter where you are, we ship internationally with ease—please note that international shipping fees are calculated at checkout and are the customer’s responsibility.
Happy shopping!
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within 14 days after the purchase is made.
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How Much Will I Be Refunded?
If your product and its original packaging arrive unopened, undamaged, and with prior return approval, you’ll receive 100% of your purchase price minus a $5.95 return processing fee.Additional Details
before sending any package back. Please email cs@relumibeauty.com with your order number, the email address you used to place the order, and a brief reason for your return to request approval.
Once approved, we’ll send you the return instructions.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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If your order qualified for free shipping, that shipping cost was covered by us and isn’t refundable. Return shipping costs are the customer’s responsibility.
📩 Contact Us
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For any questions or assistance, please email us at CS@relumibeauty.com.
We typically respond within 24–48 business hours.
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Monday–Friday, 9 AM–5 PM (PST)