FAQs – Re Lumi Beauty

Welcome to

Once your order is placed, we are unable to make changes or cancellations.
Please review your order carefully before completing your purchase.

We accept Visa, MasterCard, American Express, and PayPal.
All payments are securely processed.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

We’re delighted to announce free domestic shipping on all orders over $60—just check your cart to see if you’ve hit the threshold! 🌟
And no matter where you are, we ship internationally with ease—please note that international shipping fees are calculated at checkout and are the customer’s responsibility.
Happy shopping!
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within 14 days after the purchase is made.
How Much Will I Be Refunded?
If your product and its original packaging arrive unopened, undamaged, and with prior return approval, you’ll receive 100% of your purchase price minus a $5.95 return processing fee.
Additional Details
before sending any package back. Please email cs@relumibeauty.com with your order number, the email address you used to place the order, and a brief reason for your return to request approval.
Once approved, we’ll send you the return instructions.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
If your order qualified for free shipping, that shipping cost was covered by us and isn’t refundable. Return shipping costs are the customer’s responsibility.

For any questions or assistance, please email us at CS@relumibeauty.com.

We typically respond within 24–48 business hours.

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