Return Policy

At RE LUMI Beauty, we strive to ensure your complete satisfaction with your purchase. However, if you are not entirely satisfied with your order, we're here to help.

US Returns

We accept returns within 14 days of delivery.
To be eligible, items must be:

• Unused

• In their original condition

• In original, unopened packaging

For hygiene and safety reasons, opened or used items cannot be returned or refunded.

Non-returnable items

• Used makeup puffs

• Used spatulas

• Items that have been opened, tested, washed, or removed from hygiene seals

• Bundles or sets must be returned as a complete, unused set in original packaging to qualify

Return Process

You can initiate a return directly through your RE LUMI account.
Simply go to Orders → Request Return.

Once your request is approved, we’ll provide a prepaid return label for your convenience.
A $6.95 return label fee will be deducted from your refund.

If you prefer to ship the return using your own carrier, just note that in your request.

Refunds

After your return is received and inspected, we’ll notify you regarding approval status.

Approved refunds will be issued to the original method of payment.
Please allow 7-10 business days for the refund to appear depending on your bank.

Please note:

• Original shipping fees are non-refundable

• The $6.95 prepaid return label fee applies unless otherwise noted

• Refund amounts may be adjusted if returned items do not meet eligibility requirements

🤍 Unsure if your item qualifies?
Just reach out — we’re happy to help.

Exchanges

At this time, RE LUMI Beauty does not offer exchanges for returned items. If you wish to exchange an item, we recommend following the return process outlined above and placing a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at "cs@relumibeauty.com" so that we can assist you with a replacement or refund.

Final Sale: Clearance items are considered final sale and are not eligible for return or refund.

Price Adjustment Policy (7-Day Guarantee)

At RE LUMI Beauty, we gladly offer a 7-day price adjustment guarantee.
If an item you purchased goes on sale — including promotional or limited-time discounts — within 7 days of your order date, we’ll refund the difference in price to your original form of payment.

To request a price adjustment, please contact us at cs@relumibeauty.com within 7 days of your purchase.
Price adjustments apply only to orders placed on relumibeauty.com and to the exact same item (same color, style, and in stock at the time of the request).

⚠️ Exclusions:

• Final Sale or Clearance items are not eligible for price adjustments.

• Shipping fees are non-refundable and excluded from any adjustment.

• Discount codes cannot be combined or applied retroactively.

 

International Returns

All other return conditions, including the 14-day return window and item eligibility requirements, apply to international returns as well.

International customers can initiate a return directly through their RE LUMI account by going to Orders → Request Return. Once your return is approved, you will receive instructions on how to send your items back. Please note that prepaid return labels are not provided for international returns — return shipping costs are the customer's responsibility and must be sent via a trackable shipping method.

If you have any questions, please contact us at

Email: cs@relumibeauty.com

Original shipping fees, duties, and taxes are non-refundable.
All international returns must be shipped using a trackable shipping method.

 

💜 Holiday Return Extension
We know gifting season can be hectic — so we’re extending our return window.
Orders placed between Nov 13 – Dec 30 may request a return through Jan 5, 2026,
if unused, in original packaging and original condition.
For safety and hygiene reasons, items with a broken or removed safety seal cannot be returned or refunded.
Shipping fees are non-refundable, and customers are responsible for return shipping.